Credit Controller

Job Title: Credit Controller
Location: Kidlington
Salary: £20-30k

Job Overview:

We are looking for a motivated and detail-oriented Credit Controller to join our client's team. The successful candidate will be responsible for managing and overseeing the company’s credit control processes, ensuring the timely collection of outstanding payments, and maintaining strong relationships with clients. This is an important role within our finance department, ensuring cash flow is managed efficiently while reducing the risk of bad debts.

Key Responsibilities:

• Manage and maintain a portfolio of customer accounts, ensuring timely payments are received
• Proactively contact customers by phone, email, or letter to chase outstanding debts
• Monitor customer payment terms and credit limits, ensuring compliance with company policies
• Negotiate payment plans with customers when necessary
• Ensure accurate and up-to-date records of customer interactions and payment histories in the financial system
• Prepare and issue statements, reminders, and reports to customers
• Investigate and resolve any payment discrepancies or issues promptly
• Collaborate with the sales team and other departments to address any customer disputes or concerns regarding payments
• Prepare and report on aged debt reports, highlighting overdue accounts and recommending next steps
• Assist with credit risk assessments and recommend appropriate action for high-risk accounts
• Maintain good relationships with customers to ensure long-term, positive business relationships
• Support month-end and year-end reporting, including reporting on debt levels and collection performance
• Perform other credit control-related tasks as required

Skills and Qualifications:

• Proven experience in credit control, accounts receivable, or finance administration
• Strong understanding of credit control processes, payment terms, and debt collection strategies
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and experience with accounting software (e.g., Sage, QuickBooks)
• Excellent communication skills, with the ability to build and maintain relationships with customers
• Strong organisational skills and ability to prioritise workload to meet deadlines
• Ability to work well under pressure and handle difficult customer situations professionally
• A proactive and self-motivated attitude with attention to detail
• Strong problem-solving skills and the ability to manage disputes effectively
• Knowledge of relevant laws and regulations surrounding debt collection and credit control
• Previous experience in a similar role is essential

What We Offer:

• Competitive salary - call to find out more
• Opportunity for career growth and development
• Supportive and collaborative work environment
• Health and wellbeing benefits
• Company pension plan

If you have experience in credit control and are looking for an opportunity to join a dynamic team, please call Nelli at Pertemps.