Customer Service Advisor (Bookings Team)

Pertemps are recruiting for multiple, Customer Service Advisors to join a leading Health Services Provider. The successful candidates will be able to deliver a high level of customer care and handle sensitive situations. You must have an empathetic disposition and have a natural enthusiasm for assisting people in complex situations.

This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided.

 

Responsibilities as a Customer Service Advisor:

-          Providing frontline telephone and email support to ensure a smooth journey and high-quality care.

-          Booking appointments for customers as required.

-          Dealing with enquiries, answering queries, calls and escalating to relevant departments.

-          Deal with a high volume of calls and emails each day.

-          Appropriately and sensitively deal with professionals, customers and clients.

-          Always adhere to strict policies regarding confidentiality and compliance.

-          Identify and escalate any issues to a relevant supervisor.

-          Ensuring all information is recorded accurately on your system.

 

Requirements:

-          A minimum of 2 years relevant customer service and support experience.

-          Experience of using databases and a proficient IT user.

-          Outstanding verbal and written communication skills.

-          Experience working in a fast paced, customer handling environment.

-          Clear understanding of confidentiality and handling sensitive information.

-          Self-sufficient and a problem solver.

-          Happy to undertake a DBS check.

 

The Role:

-          Fully remote, home based (all IT equipment will be provided).

-          Monday – Friday, 9am – 5pm with 1 hour for lunch.

-          Salary of £24,000 - £27,000 depending on experience.

 

If you are interested in this Customer Service Advisor role, please apply with an up-to-date CV.