Customer Service / Sales Order Specialist

Customer Service / Sales Order Specialist - Minimum 2 years' experience 

Location: Worsley, Manchester (Hybrid – 2 days office / 3 days home)
Salary: £31,665 per annum
Hours: Full time, 37.5 hours per week
Contract: Ongoing temporary role with strong potential to become permanent


BOC Limited, a Linde company, is currently recruiting for an experienced Customer Service / Sales Order Specialist to join their Customer Service Centre in Worsley, Manchester. This is an ongoing temporary opportunity that is expected to lead to a permanent position.


This role is an elevated version of the standard customer service position and will suit someone comfortable working with complex processes, conducting in-depth investigations, and operating with a high level of autonomy.


Key Responsibilities

• Managing complex customer and sales order queries from start to resolution
  
  
• Investigating and resolving issues across multiple systems
  
  
• Working at pace while balancing competing priorities
  
  
• Proactively identifying improvements and challenging existing processes where appropriate
  
  
• Collaborating with internal teams to ensure excellent customer outcomes
  
  

Skills & Experience Required

• Previous experience in a call centre or contact centre environment (2 years)
  
  
• Proven experience handling complex customer or order-related queries
  
  
• Strong systems capability, ideally with exposure to SAP, AWS and Salesforce
  
  
• High resilience and the ability to work under pressure
  
  
• Self-motivated, proactive, and confident working independently
  
  

Exceptional candidates without contact centre experience may be considered.


Working Pattern

• Monday to Friday, shifts between 8:00am – 6:15pm
  
  
• Occasional Saturday morning shift (7:00am – 12:00pm) approximately once every three months
  
  
• Hybrid working: 2 days in the office / 3 days working from home
  
  

What’s on Offer

• Salary of £31,665 per annum
  
  
• Hybrid working model
  
  
• Opportunity to step into a higher-level role with real autonomy
  
  
• Strong chance of securing a permanent position with a global organisation
  
  

Candidates must be aware of the hybrid working arrangement and office location prior to interview.


To apply or for more information, please submit your CV for consideration.