Student Finance Officer

Job Advert: Student Finance Officer / Credit Control
TEMPORARY - MINIMUM 2 MONTHS
📍 Location: Birmingham 
💼 Department: Finance
🕒 Hours: 37 per week
💷 Pay: £12.94- £14.00

Are you passionate about supporting students while ensuring strong financial management?
Do you have a keen eye for detail and a confident, empathetic approach to customer service?
We’re looking for a Student Finance Officer (Credit Control) to join our Finance Team at Birmingham 

💡 About the Role As a Student Finance Officer, you'll play a key role in managing the university's credit control processes — ensuring the timely collection of tuition, accommodation, and other student fees. You'll be the go-to person for students and stakeholders with finance-related queries, offering clear advice, setting up payment plans, and maintaining accurate financial records.

This is a student-facing role, so strong communication, problem-solving, and negotiation skills are essential. You’ll also need a methodical approach to managing data and an ability to work collaboratively across departments.

🔑 Key Responsibilities

• Manage the collection of student and commercial debt in line with university policies.
• Support students with payment difficulties — with empathy and clarity.
• Set up and manage payment plans.
• Maintain and reconcile student ledger accounts.
• Be the main finance contact for student enquiries, including international students.
• Administer the Support Fund.
• Produce accurate financial reports.
• Assist during Open Days and University events.
• Handle confidential and sensitive data in line with university policy.

✅ What We're Looking For

• Experience in credit control, finance, or a related customer service role.
• Excellent communication and negotiation skills.
• A proactive and flexible approach to problem-solving.
• Strong IT and data handling skills (Excel, finance systems etc.).
• Ability to work under pressure and manage competing priorities.
• An understanding of the student experience is desirable.

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