1st Line Support Agent (Help Desk)

1st Line Support Agent (Help Desk)
📍 Birmingham
💰 £15.48 per hour
📅 Ongoing Temporary Contract
🕒 Flexible shifts (Days/Nights, weekends & bank holidays)

About the Role
Step into a fast-paced, forward-thinking company where your development genuinely matters. Based in modern Birmingham offices, you’ll join an energetic and supportive tech team that’s big on training and internal progression.
As a 1st Line Support Agent, you’ll be the first point of contact for all corporate and retail IT issues. From payroll queries to in-store technical faults, you’ll handle a mix of challenges that keep the business running smoothly.

What You’ll Do

• Provide quick, reliable first-line support across corporate and retail systems.
• Troubleshoot issues with payroll, retail equipment, applications, and more.
• Deliver excellent customer service with a confident, professional phone manner.
• Stay organised and work efficiently in a busy help desk environment.

What You’ll Bring

• Previous 1st Line Support experience is helpful but not essential.
• Strong communicator who can think fast and solve problems independently.
• Tech-savvy and eager to learn new systems.
• Fully flexible for shifts between 7:00 AM and 1:00 AM, 365 days a year.

Why You’ll Love It

• Competitive pay: £15.48 per hour.
• Real opportunities to progress to 2nd Line Support and beyond.
• Fun, social, and supportive team culture.
• A company that invests in its people and promotes from within.

If you are interested, please apply or get in touch with Gabriele Strazdauskaite at 0121 643 5000 or via email at Gabriele.Strazdauskaite@pertemps.co.uk !