Customer Service

Customer Service Representative
Location: Kitts Green, Birmingham
Pay Rate: £16.21 per hour
Hours: 36.66 per week
Contract Type: Temporary (Maternity Cover)
Pertemps is currently recruiting for a Customer Service Representative to join a well-established manufacturing business in Kitts Green. This is a temporary opportunity to support the team during a maternity leave period.
Key Responsibilities:

• Manage day-to-day customer account activities, ensuring high levels of service and satisfaction.
• Enter orders and create items using Oracle systems.
• Collaborate with internal teams to support monthly financial planning and order management.
• Handle customer complaints and process credit notes to resolve invoice disputes promptly.
• Deliver efficient support to both internal stakeholders and external customers.
• Apply continuous improvement tools to enhance service delivery.
• Ensure compliance with company policies through cross-functional collaboration.

Requirements:
Essential:

• Minimum of a high school education.
• At least 1 year of experience in a customer-facing role.
• Fluent in English.

Desirable:

• 1–3 years of customer service experience.
• Proficiency in MS Office, especially Excel.
• Strong communication skills across all levels.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Knowledge of the aluminium industry and product applications is a plus.

 
Interested? Please click apply or contact Gabriele Strazdauskaite at Pertemps Commercial, Hagley Road, Birmingham