Operations Administrator

We are recruiting for an Operations Administrator to work for a well-established group of companies. All the companies provide innovative mobility solutions that really do make a difference to people's lives. The quality of products sold, and the high level of customer service provided make these companies leaders in their field.

The position reports to the Operations Manager.


The main duties will be:

•  To be first point of contact for customers with regards to delivery and service call queries
•  Carry out fault diagnostics on our products when required
•  Dealing with a few calls regarding general enquiries
•  Produce all relevant paperwork required which will allow installation teams to complete deliveries
•  Scanning and uploading all documentation required to ensure accurate recording
• oTo create/generate invoices on products sold by self or engineers including chargeable remedials
• Maintain customer files in line with Company Policies
•  Showing empathy and understanding towards our customers
•  Respond to incoming calls in a professional manner and provide a high-quality service to our valued customers
•  To work closely with all other departments and the engineer/delivery teams
•  To have good geographical understanding of the UK
•  To complete any tasks delegated
•  To undertake any other duties as deemed necessary

Salary and Hours

Salary is circa of £23000/£24000

FTE Bonus: £50 for hitting 97% of the target, additional £50 for hitting 100% of the target and £50 for hitting 103% of the target. This would mean a maximum bonus of £150 per month if the team hit 103% of the delivery target.

Full Time Shift Pattern: 35 hours per week rotating weekly shifts of 8.00am-
4.00pm;09.00am to 5.00pm; 10.00am to 6.00pm

1 Saturday working from home (paid as overtime) 9.30am to 2.00pm (current pattern is every 4th week) This is paid at single time.