Countersales and Parts

Counter sales and Service Advisor
Smethwick
£27,000 to £30,000
Permanent, full-time
Hours of work 08:00 to 17.00 Monday to Friday with 1 hour lunch

If you have an automotive background with experience in a customer-facing role and office-based work within a service department or parts department in a dealership or similar environment, we want to hear from you!
Our client is seeking an enthusiastic and proactive individual to join their team. In this role, you will be the first point of contact, liaising with customers and internal departments, ensuring smooth communication and top-quality service.
If you're looking for a dynamic role in a fast-paced automotive environment, apply today!

Job Responsibilities of the Counter Sales and Service Advisor:

• Act as a front-line liaison between customers and internal departments, ensuring excellent service.
• Work closely with other departments (e.g., production, admin, and stock control) to ensure smooth order processing and issue resolution.
• Receive, process, and complete sales orders for both counter and contract customers.
• Flexibility to take on tasks that may involve Parts, Service, and Sales functions.
• Provide regular reports and feedback to the line manager, highlighting any concerns.
• Ensure accurate completion of paperwork, including delivery, warranty claims, and QHSE documentation.
• Offer customers technical advice and product pricing information.
• Organise delivery and collection of products in a timely manner.
• Handle counter and contract warranty claims efficiently.
• Maintain proper filing and administrative duties as required.
• Support the business with ad-hoc duties when needed.

Job Requirements of the Counter Sales and Service Advisor:

• Previous experience working in an automotive parts distributor, dealership, or repair shop.
• A passion for cars and automotive mechanics, willing to learn and develop knowledge of automotive parts.
• Knowledge of stock control and ordering processes.
• IT proficiency, particularly in parts cataloguing and point-of-sale systems.
• Experience in a customer-facing role within an automotive, service, or dealership environment.
• Office-based experience, ideally within a parts or service department.
• Strong communication and organisational skills with a proactive attitude.
• Ability to work collaboratively across departments to deliver exceptional customer service.
• Keen attention to detail and ability to multitask in a fast-paced environment.

If you have got the relevant skills and experience to be considered for this permanent opportunity then please click "Apply" now to be considered.
If this role doesn't sound quite right, check out our Pertemps website with other permanent and temporary positions available near you: https://www.pertemps.co.uk/