Contracts Account Manager

Contracts Account Manager – Soft FM (New & Exciting Role) Salary & Benefits:

• £35,000 per annum
• Company car allowance
• MacBook and iPhone provided
• Company pension
• Sick pay
• Flexitime available
• Free on-site parking with charge points
• 28 days holiday (inclusive of bank holidays)
• Career progression opportunities

About the Role: We are recruiting for a Contracts Account Manager to lead the delivery of high-quality soft FM services across multiple client sites. This is a brand-new opportunity to shape the future of our operational success in a dynamic and client-focused environment.
While experience in the cleaning industry is beneficial, it is not essential – we welcome experienced managers from wider service sectors who can bring excellent leadership, people management, and presentation skills.
Key Responsibilities:

• Manage the daily operations and performance of multiple client contracts
• Lead and support a large field-based workforce across multiple sites
• Conduct regular client meetings, site visits and performance reviews
• Ensure service delivery meets client expectations and contract requirements
• Monitor and manage staffing levels, rotas, and site cover for holidays and absence
• Recruit, onboard, and develop team members to maintain operational standards
• Carry out site audits, quality checks and compliance monitoring
• Maintain excellent communication with both clients and internal teams
• Drive continuous improvement and maintain high standards of presentation on all sites

What We’re Looking For:

• Minimum 3 years’ experience in a management role
• Background in soft FM or service-led environments (desirable but not essential)
• Excellent people management and leadership skills
• Strong verbal and written communication abilities
• High level of organisational and time management capability
• Confident IT skills – especially MS Office (Excel, SharePoint, Power BI); PowerApps a bonus
• Ability to influence and build strong client relationships
• Proactive, solutions-focused and customer-driven mindset
• Full UK driving licence – essential
• IOSH certification – essential
• DBS check – preferred

Schedule:

• Full-time, permanent
• Monday to Friday (flexitime available)
• Occasional weekend or out-of-hours support may be required
• Candidates must be able to commute reliably or plan to relocate to the Derby area

If you're a motivated, client-focused manager looking to join a supportive and professional team in an exciting new role, we’d love to hear from you.