Customer Experience Team Member

Full-time role
Outstanding facilities & office conditions - staff fun days
Free parking & immediate starts available

We are actively seeking experienced customer service advisors for a leading logistics provider in the Coleshill area.

Our customer service advisor roles are always hugely popular; you would be representing a very well-known brand looking to make long-term investments into its people.

The daily responsibilities would include:-

- Receiving and handling a high volume of inbound customer calls ranging from order placement, stock availability, delivery updates, complaint handling and much more
- Updating in-house CRM system
- Working from and consolidating Microsoft Excel spreadsheets
- Maintaining a high level of service at all times, in a bright & bubbly fashion (ideally 6 months experience in a service advisor role)

Hours of work: 7.5 hour days ranging between 0700-1800 Monday to Friday

Rate of pay: £12.74 per hour, rising to £12.87 plus additional benefits once 12 weeks have surpassed

Benefits include:

• 30 Days a year Annual Leave (pro rata)
• WFH Options once on permanent contract
• Potential for overtime opportunities at time and half
• Reward & Recognition – Employee of the month, prizes.
• Free car parking on site
• Social Committee: Chip Butty Friday, Film Days, Competitions & Prizes & MORE Monthly engagement plan
• Pool Table / Dart board in canteen
• Big screens – showing sports / events – radio on throughout the week.
• Dress code: Smart Casual and dress down every last Friday of the month and random fundraising for social committee.
• Modern Office and equipment
• Do Not work on Christmas Day, Boxing Day and New Years Day

Once a PERMANENT employee additional benefits include:

• Advantages Programme: Reduced cinema tickets, Gym memberships, retails discounts, Child-care vouchers, Ride to work funding, health care, access to GP video calls 24/7, Eye care, company Pension, Long service award.
• Career progression within a leading international logistics provider.

If you are interested in applying for our Customer Service Advisor role, and feel that you meet the above skills requirements, please click to apply today!