Resident Liaison Officer

Job Title: Resident Liaison Officer – 6 Month Contract
Location: Leicester
Hours: Monday – Friday, 40 hours per week
Contract: 6 Months (Potential Extension)


We are recruiting on behalf of our client for an experienced Resident Liaison Officer to work on a live student accommodation site in Leicester. The project involves multiple different types of work within lived-in student halls, so maintaining clear communication and positive relationships with residents will be key.

This is a 6-month temporary contract initially, with the potential to be extended.
Key Responsibilities

•  Act as the main point of contact for residents during the sprinkler installation works.

•  Communicate project details to residents, including scope, timelines, and access requirements.

•  Arrange appointments and manage access to individual rooms or areas.

•  Produce and distribute communication materials such as letters, notices, and updates.
•  Support the Site Manager with the smooth running of the project.

•  Manage resident queries or complaints and ensure issues are resolved promptly.

•  Carry out resident visits before, during, and after works to ensure satisfaction.

•  Liaise with subcontractors, the site team, and client representatives.

• Attend site meetings and provide updates on resident feedback and engagement.
  
  

Requirements

Previous experience as a Resident Liaison Officer or in a similar customer-facing role. 
Strong communication and interpersonal skills.
Good organisational and administrative abilities.
Competent with Microsoft Office.
Ability to work both independently and as part of a team.


If you’re interested, please apply with your CV now or call Ashleigh on 01753 687876