Customer Service Advisor
065102151
£14.25 Per Hour
Full Time
Contract
Corby, Northamptonshire
Customer Service And Call Centre
Posted 5 hours ago
Expires In 29 Days
Job Description
Location: Corby
Working Hours: 9:00 AM - 6:00 PM, Monday to Friday
Salary: £30,000 per annum, or £14.25 per hour
Job Summary
We're looking for a friendly, experienced Customer Service Advisor to join our team in Corby.
You'll be the first point of contact for our customers, handling a wide range of inquiries with professionalism and a positive attitude. This role is crucial for ensuring a high level of customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via phone, email in a timely and professional manner.
- Resolve transport-related queries, including tracking shipments, updating delivery
- schedules, and addressing issues with logistics.
- Handle a variety of customer queries, from general product questions to complaints and feedback.
- Maintain accurate records of all customer interactions in our database.
- Collaborate with other departments to resolve complex issues and improve overall customer experience.
- Identify and escalate high-priority issues to management when necessary.
- Prior experience in a customer service role is highly desirable.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a calm, patient demeanour.
- Ability to multitask and manage time effectively in a fast-paced environment
- Proficiency with computer systems and a good understanding of CRM software.
- A positive attitude and a genuine desire to help others.
Experience in the logistics or transport industry.
Familiarity with specific CRM platforms.
Apply today with an updated CV
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