Customer Service Advisor
08215564416
£25,500 Per Annum
Full Time
Contract
Rosyth, Fife
Customer Service And Call Centre
Posted 3 hours ago
Expires In 29 Days
Job Description
Job Title: Customer Service Advisor
Location: Rosyth
Salary: £25,500- Based on Experience
Start Date: ASAP
Job Type: Permanent
What’s on Offer:
- Competitive salary based on experience
- A range of company benefits
- A positive, inclusive, and team-oriented culture
- Clear pathways for career progression and development
Key Responsibilities:
As a Customer Service Advisor, you will:
- Be the first point of contact for customers across phone, email, live chat, and social media.
- Deliver outstanding customer support and resolve queries efficiently.
- Promote products and services, using up-selling and cross-selling techniques where appropriate.
- Process orders, returns, and refunds in line with company procedures.
- Maintain accurate and detailed records of customer interactions.
- Escalate unresolved issues to the appropriate internal teams.
- Meet and exceed service KPIs including AHT and CSAT.
- Share customer insights to help improve service delivery.
Key skills and experience required for the Customer Service Advisor role include:
- Previous experience in customer service or a similar role
- Excellent communication skills with a customer-first attitude
- Strong attention to detail and confident problem-solving skills
- Ability to multitask and stay organised in a fast-paced environment
- Comfortable using CRM systems and standard office software (e.g., MS Office)
If you are interested in the Customer Service Advisor position, please click apply now.
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