Customer Insight & Performance Analyst

JOB TITLE:        Customer Insight & Performance Analyst

LOCATION:      Exeter



 

The Employer:

A leading southwest based Social Housing Association, providing accommodation and quality affordable homes. Priding themselves on putting people first and offering the best services possible.

The Role:

• Support the client deliver information strategies, working with colleagues to improve the quality and insight from housing and customer data.
• Providing insight from data to enable positive performance improvements and transparency to support the way we work.
• Understanding both the internal and external customer needs and ensuring that the processes and systems meet tenant, regulatory and colleague requirements always.
• Designing, collating, validating and presenting key information. 
• Managing projects, developing colleague talent in relation to data skills, offering management direction, instituting best practices in relation to data and performance.
• Identify the business analysis activity for projects within the client corporate, asset, customer strategy and knowledge and information strategy

 

The Candidate will need:

• Professionally recognised qualifications in relation to business analysis or project management
• Proven experience in a comparable role
• Experience working as a Business Analyst, with a comprehensive knowledge across the multiple areas
• Knowledge & relevant work experience of data architecture and modelling
• Experience using relevant software and tools for business process identification and mapping.
• Experience of using data analysis software & tools not limited to, but including those available on the Microsoft stack
• Experience of using Project management & planning software not limited to, but including those available on the Microsoft stack

 

SUMMARY:

This role is being offered on a full time, Permanent basis

Working hours to 35 a week.

A DBS needs to be already held or applied for

 

INTERVIEW:

The client is keen to fill this role quickly so if it is of interest, don’t delay in sending your CV over to us so we can put your name forward for interview stage.