Membership Officer

Membership Officer – Quality Improvement Division
Location: Central London (Hybrid – 2 days in office)
Salary: £15.38 per hour
Hours: 35 hours per week
Contract: Temporary with potential to become permanent
Interviews: 01 April via MS Teams, with a start shortly afterwards

The Royal College is looking for a proactive and organised Membership Officer to provide high-quality administrative and financial support within our Quality Improvement Division. You will work closely with a wide range of stakeholders, including NHS Trusts, private mental health providers, and international organisations, while contributing to key College events, meetings, and projects.

Job Purpose You will support membership-based projects by managing registration, invoicing, and other financial administration, ensuring accurate records and smooth day-to-day operations. Your role will help the division deliver excellent services to members while supporting wider College initiatives.

Key Responsibilities

• Maintain and update membership and finance databases, keeping records up to date and tracking membership renewals.
• Work with project teams to obtain Purchase Order (PO) numbers from member services and coordinate with the College finance team to raise invoices.
• Follow up on outstanding payments and respond to membership or internal queries promptly and professionally.
• Host monthly meetings to review membership data and foster a collaborative environment.
• Provide support across division projects, including attending meetings, taking minutes, and assisting with the annual conference.
• Undertake other duties as needed to support the division’s work or wider College initiatives, as directed by the Director or Heads of Department.
• Carry out all duties safely and in line with the College’s Health and Safety Policy.
• Ensure your work reflects the College’s values and promotes equality, diversity, and inclusion.

Additional Information

• Budget Holder: No
• DBS Check Required: Yes
• External Contacts: NHS Trusts, private mental health providers, and international organisations

This role offers the chance to join a supportive, professional team in the heart of the College, with hybrid working and a clear path from temporary to permanent. The job description is indicative and may change in line with the College’s operational needs.