IT Engineer

We are recruiting for an IT Engineer on contract to work for a leading Defence organisation based in Alnwick, Northumberland.

Essentials – Must have SC clearance / or be able to gain this, UK National with a UK passport.
Must join the OOH rota and standby, must have a full clean driving licence
• 2 year+ experience in a PC field service environment or PC field Workshop environment •Hardware – Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)

Accredited or willing to go through HP & Dell – Desktop and Laptop training


 Summary of responsibilities – detailed JD provided
• Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract
• Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract
• Effective Management of disposals that go through their Hub as per contract
• Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns as per contract
• Locker replenishments where appropriate as per contract
• Highlight potential issues with service/potential service improvements to their Team Leader
• Follow any agreed processes and procedures either from the Authority (site regulations etc)