Control Room Specialist

Control Room Specialist

Location: Birmingham, West Midlands

Shifts: Mornings, Afternoons or Nights

Contract: Permanent

Salary: £35,000 – £45,000 (dependent on experience)



The Role

An exciting opportunity has arisen for a Control Room Specialist to join a fast-paced, highly automated warehouse environment. This is a critical position providing core shift cover within a Central Logistics Centre, acting as the operational link between warehouse systems and physical distribution.

You will play a key role in ensuring maximum system uptime, optimising throughput, and supporting operational teams within a highly regulated environment.

Key Responsibilities

System Monitoring & Performance

• Provide shift cover for warehouse control and management systems, ensuring continuous operation

• Monitor system performance, availability and throughput, taking swift action where required

• Identify and resolve system issues, carrying out root cause analysis where necessary

• Proactively identify bottlenecks and implement solutions to maximise efficiency

Operational Support

• Act as the on-shift point of contact for team leaders and managers

• Support operational decision-making through system insight and performance data

• Manage and prioritise workload flow to maintain service levels

• Assist with planning activities, including weekly pick strategies and system configuration

Technical Coordination

• Work closely with IT and engineering teams to escalate and resolve issues

• Support continuous improvement initiatives across warehouse systems and processes

• Provide KPI data and analysis to support leadership teams

Health, Safety & Compliance

• Ensure all activities comply with health & safety standards and company policies

• Adhere to regulatory and quality standards within a controlled distribution environment

• Promote a strong safety culture and continuous improvement mindset

Skills & Experience

Essential

• Strong analytical and problem-solving skills with high attention to detail

• Ability to diagnose and resolve technical or operational issues

• Experience working in a fast-paced or high-volume environment

• Excellent organisational and time management skills

• Confident communicator, able to work across multiple teams

• IT literate, including Microsoft Office 365

• Flexible approach to working hours, including shifts

Desirable

• Experience with warehouse management systems (WMS) or automated systems

• Knowledge of logistics, distribution or warehouse operations

• Experience analysing performance data and KPIs

• Understanding of regulated environments (e.g. pharmaceutical or similar)

Additional Information

• This role involves working in a warehouse environment, including standing and walking for extended periods

• Some manual handling may be required

• Candidates must be comfortable working in varying temperatures