Housing Assistant

Pertemps are delighted to be working with our public sector client to recruit a Housing Assistant on a temporary basis.

Role: Housing Assistant – Rent Arrears & Housing Management Support
Location: Edinburgh South East
Hours: Monday to Friday (36 hours per week)
Pay Rate: £14.02 per hour
Duration: Temporary Ongoing
Start Date: Immediate

This post requires a Basic Disclosure check which will cost £25 to the successful candidate.
 
Why This Role is a Great Opportunity

• Work within a frontline housing service supporting tenants across Edinburgh
• Gain valuable experience in rent arrears recovery and housing management
• Play an active role in sustaining tenancies and supporting vulnerable customers
• Work closely with Housing Officers within a supportive locality team
• Develop strong, transferable skills within a public sector environment

What You’ll Be Doing

• Supporting Housing Officers with rent arrears cases, including monitoring accounts and early intervention work
• Assisting with general housing management tasks across the locality team
• Contacting tenants by phone, email and in person to discuss rent accounts and payment options
• Updating housing systems with accurate case notes and financial information
• Supporting tenancy sustainment through advice, signposting and practical assistance
• Handling customer enquiries professionally and sensitively
• Assisting with estate-related tasks, inspections and wider housing support activities
• Working to deadlines and contributing to effective service delivery

What We’re Looking For

• Previous experience in an administrative or customer-focused role
• Confidence communicating with customers, including around sensitive financial matters
• Strong organisational skills with excellent attention to detail
• Ability to work well as part of a team and manage competing priorities
• Confident using Microsoft Office and internal systems
• A calm, professional and supportive approach

Desirable:

• Experience in housing, rent arrears, income recovery or local authority services
• Experience working within a locality or neighbourhood-based team

Ready to Apply?

If you’re organised, customer-focused and keen to build experience in housing and rent arrears work, we’d love to hear from you.

Apply via this advert today!