Customer Service Executive

Job Title: Customer Service Advisor
Location: Central London
Salary: £30,000 per annum
Monday to Friday – Hybrid after 3 months
 
About the Role:
Join a dynamic and innovative company in Central London as a Customer Service Advisor! We’re seeking an enthusiastic professional to deliver exceptional service as the first point of contact for our customers. You'll handle inquiries across phone, email, and live chat, ensuring every customer has a positive experience with our brand.
 
Key Responsibilities:

• Respond to customer inquiries promptly and professionally via phone, email, and live chat.
• Resolve customer concerns efficiently while maintaining high service standards.
• Accurately document all interactions and escalate unresolved issues to relevant teams.
• Collaborate with colleagues to improve customer service practices.

Comprehensive Benefits Package:

• 25 days holiday, plus 8 public/bank holidays.
• Commercial bonus scheme.
• Annual cost of living salary increase.
• 14 weeks full pay maternity leave, 2 weeks full pay paternity leave.
• Employee Assistance Program with a 24/7 mental health helpline and free counselling for you and your family.
• Paid Wednesday lunch.
• Fresh fruit provided daily.
• Breakout room with Netflix and Nintendo Switch.

About You:
We’re looking for a proactive, solution-oriented individual with excellent communication skills and a passion for customer service. If you're ready to hit the ground running and thrive in a fast-paced environment, we’d love to hear from you!