Customer Service Advisor
365204663
£26,000 Per Annum
Full Time
Permanent
Witney, Oxfordshire
Customer Service And Call Centre
Posted 4 hours ago
Expires In 29 Days
Job Description
£26,000 PA + Quarterly bonus scheme
Eynsham, OX29
Full-Time / Permanent
Monday to Friday 08:00-17:00
Job Summary:
As a Customer Service Advisor, your primary role is to deliver an exceptional experience to all customers and promote our complete range of products and services. You will ensure customer needs are managed in a timely and professional manner by being highly organised and knowledgeable about our products, processes, and systems. Your positive and helpful attitude, combined with your experience, will help you exceed customer expectations when answering questions, processing orders, and providing solutions to customer enquiries.
Key Responsibilities:
" Answering inbound customer calls
" Making outbound calls to lapsed and active customers
o Accurately processing orders
o Providing prices and stock availability
o Identifying the best-suited product for the customer
o Problem-solving
o Building strong relationships and identifying opportunities
o Recognising upselling opportunities
o Advising on lead-time for back-ordered items
o Providing updates on order status
" Managing orders and quotations
o Following up on provided quotations
o Updating the company CRM
o Serving at the Trade counter
Benefits:
Company bonus scheme
30 days annual leave - Increasing by one per year up to 33
Additional days off for: Birthday / Christmas Eve / Volunteering
Free parking
Discounted rates for company products
Company social events
How to Apply:
If you are passionate about customer service and meet the above requirements, we would love to hear from you. Please send your CV including contact details and we will be in touch.
Related Jobs
Pertemps
£25,000 - £27,000 Per Annum
Full Time, Permanent
Bristol, Bristol
Ref 043313612
Posted 1 day ago
Pertemps Managed Solutions
£23,000 - £26,000 Per Annum
Full Time, Permanent
West Molesey, Surrey
Ref 191107055
Posted 4 days ago
Pertemps
£24,000 Per Annum
Full Time, Permanent
Redditch, Hereford and Worcester
Ref 047110085
Posted 7 days ago
Or copy link