Customer Service Advisor

Customer Service Advisor

Pertemps are currently recruiting for a Customer Service Advisor who has a passion for tech to join a leading manufacturing company in Andover.

Responsibilities as a Customer Service Advisor :

• Receive incoming calls from customers placing fault or support calls
• Recording details on service management system
• Provide first line troubleshooting to gather technical information
• Manage call responses, telephone support and scheduling engineers service appointments.
• Schedule preventive maintenance visits in line with customers needs
• Ensure engineers are booked on and off calls
• Raise invoices
• Maintain and update customer records as required

Requirements:

• Strong customer service and administrative experience
• Competent Microsoft user
• Knowledge / interest in technology
• Confident in asking diagnostic questions and providing first line troubleshooting advice
• Ability to work on own initiative
• Excellent verbal and written communication skills

The Customer Service Advisor Role

• Monday – Friday, 8.30am – 5pm or 9am – 5.30pm
• Fully office based
• £24,000 - £26,500 starting salary
• 22 days annual leave plus bank holidays

If you are interested in this Customer Service Advisor position, please apply below or contact Jemma at Pertemps