Engineer Co-ordinator

We are seeking a proactive and detail-oriented Customer Coordinator to join our team in Coventry. This role is pivotal in ensuring that customer requests are processed efficiently and accurately, facilitating seamless communication between customers and internal teams. The successful candidate will be responsible for managing customer inquiries, maintaining accurate records, and collaborating closely with various departments to deliver exceptional service.

Purpose of the role:

To provide the highest standard of service to our customers whilst processing enquiries relating to Engineer New starters/ Relocations and Cancellations. Ensuring that their experience is completed smoothly, efficiently and to a high quality.

Key Responsibilities

• Manage Customer Inquiries:
  Process all customer inquiries received through the Engineer Management inbox and Salesforce promptly, ensuring timely responses and resolutions.
• Update Salesforce Cases:
  Ensure that all Salesforce cases are updated with accurate and relevant information pertaining to customer requests, maintaining data integrity.
• Process Customer Changes:
  Handle new customer setups, relocations, and cancellations, ensuring all necessary documentation and procedures are followed.
• Maintain Customer Information:
  Ensure that customer-specific information is accurately recorded and maintained, enabling the team to complete engineer setups effectively.
• Collaborate with Internal Teams:
  Work closely with the Planning and Implementation teams to ensure that customer experiences are aligned with company standards and expectations.

 
Required Skills and Qualifications

• Experience:
  Proven experience in a customer coordination or administrative role, preferably within a technical or service-oriented environment.
• Technical Proficiency:
  Familiarity with CRM systems, particularly Salesforce, and proficiency in Microsoft Office Suite.
• Communication Skills:
  Strong verbal and written communication skills, with the ability to interact effectively with customers and internal teams.
• Organizational Skills:
  Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Attention to Detail:
  High attention to detail, ensuring accuracy in data entry and processing.
• Problem-Solving Abilities:
  Strong problem-solving skills, with the ability to identify issues and implement effective solutions.

Desirable Attributes

• Industry Knowledge:
  Understanding of customer service processes within a technical or engineering context.
• Adaptability:
  Ability to adapt to changing priorities and work in a dynamic environment.
• Team Player:
  Collaborative mindset with a willingness to support colleagues and contribute to team goals.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career progression.
• Supportive and dynamic work environment.

If you are interested in this position, please click apply!