Incident Response Project Coordinator

This is a fantastic opportunity to become part of the Operational Resilience team at Thames Water! You'll play a key role in supporting our compliance with the Security & Emergency Measures Direction (SEMD) as part of our emergency planning efforts.

In this role, you'll be at the heart of organising and delivering various exercises involving multiple stakeholders, ensuring everything runs smoothly and coordinating the outcomes from these events. You'll also help capture key learnings from the exercises to support continuous business improvement.

Beyond exercise coordination, you'll contribute to core Operational Resilience functions such as emergency planning training, learning, and reporting, making a real difference across the team.

What you’ll be doing as an Incident Response Project Coordinator:

• Supporting the team with essential department activities, including managing external stakeholders, operational plan writing, rising tide incident management, and ensuring compliance with legislation.
• Clearly communicating the department's progress on plan writing, training, exercises, and key learnings.
• Managing SharePoint and file systems to ensure everything is organised and easily accessible when needed.
• Developing and maintaining internal documents to keep our records up to date.
• Attending Local Resilience Forums and representing Thames Water when required, including during training and exercises.
• Working collaboratively with the team to ensure resilience activities are planned, compliant with regulations, and effectively delivered on time.

Location: Reading - Kemble Court - RG2 6AD. This is a hybrid role requiring a minimum of 3 days a week in the office.
Working hours: 36 hours per week, Monday to Friday, with flexible start times available.

What you should bring to the role:

• Experience in scheduling, planning, or coordinating would be a plus.
• Working knowledge of SEMD regulations and experience of emergency planning would be of benefit.
• Ability to perform well in a fast-paced, dynamic environment while meeting project deadlines.
• Proficiency with IT systems, including Microsoft Office, and a willingness to learn new software tools.
• A keen eye for detail and strong organisational skills.
• Excellent communication abilities and a passion for delivering high-quality work.

What’s in it for you?

• Competitive salary from £32,640 to £40,000 per annum depending on skills and experience
• Annual Leave - 24 days holiday per year increasing to 28 with the length of service
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.