ServiceNow Developer

The Service Tooling team is accountable for owning and enhancing the internal ServiceNow platform ensuring it meets the demands of the business. Working in a DevOps model, you will be responsible for the delivery of new functionality within ServiceNow whilst also supporting operational resilience and platform stability.
As a member of the team, you will use your knowledge and expertise of ServiceNow to guide the business and develop outcomes in accordance with requirements. Being familiar with the wide amount of capability provided within ServiceNow, you will identify, build, and test high-quality technical solutions ensuring the expected functionality is provided.

What you’ll be doing as a ServiceNow Developer

• You will be responsible for delivering complex technical solutions within the ServiceNow environment, ensuring the resulting outcomes meet the needs of the business.
• To undertake operational activity including the resolution of platform related incidents, version upgrades, required housekeeping and pro-active maintenance.
• Perform peer checking of colleague’s deliverables ensuring outcomes follow best-practice and meet expected standards.
• Identify areas of continuous improvement and create effective solutions to implement them
• Engage with internal stakeholders to understand requirements, define solutions, and agree the definition of done.
• Undertake mentoring and cross-training of colleagues using your own skillset to develop others.
• Participate within team DevOps ceremonies (sprint planning, show and tell, sprint review etc) providing valued input.

This is a 6 – 10 month fixed term contract (Maternity cover)
Base location – Hybrid – Clear Water Court Reading
Working pattern – Monday to Friday 36 hours

What you should bring to the role

• Familiarity with the integration of external platforms/data into ServiceNow ensuring best practice is used.
• Previous experience working in at least one of the following programming languages such as Java, JavaScript and Python.
• Experience of working within a DevOps environment and the related processes and controls
• Be a confident communicator with proven ability to engage technical and non-technical stakeholders as necessary.
• Both verbal and written communication skills.
• Experience utilising the ServiceNow Catalogue Builder and Flow Designer components
• Knowledge or experience with CMDB technology.

What’s in it for you?

• Competitive salary from £56,000 to £70,000 per annum depending on experience
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
• Car Allowance - £5800
• Annual Bonus
• Generous Pension Scheme through AON
• Private Medical Health Care
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.