Incident Communications Manager

The Incident Communications Manager plays a pivotal role in crafting communication strategies and leading a team of specialists to ensure that all external communications are executed to the highest standards during and following incidents. Additionally, this role is essential in facilitating the coordination of aftercare services and follow-up communications post-incident.

This is a 12-month fixed term contract

What you'll be doing as an Incident Communications Manager
Bring in best-practice for incident communications - To bring proven experience of incident comms and ensure an integrated approach across operations, retail, external affairs and other area involved in live incidents.

Leading a team - Giving clear guidance on communications plans for operational incidents for the team to create a consistent tone for how we speak to customers and stakeholders.

Developing team competencies - Taking a newly formed team through a 12-month development journey so they can become a standalone function without the need for day-to-day guidance on how incident communications should operate.

Professional Standards & Development - Closely integrate as part of pan-TW professional communications community, actively working to ensure real-time external communications are aligned to required standards, and driving continuous personal development.

Identification of real-time external communication needs – Understand and assess the external communication requirements arising from emerging and real-time operational incidents issues.

Incident Leadership - Lead and coordinate external stakeholder, and press office resource, acting as Public Information Office Control Tower during daytime working hours (0900-17:00).

What you should bring to the role?

• Experience of working in external communications in a fast-moving, regulated industry.
• Can demonstrate an ability to take complex information and turn it into easily understandable language.
• Confident in working with senior internal and external stakeholders.
• Identify, escalate and mitigate emerging risks as appropriate to protect the reputation and interests of the business and colleagues.
• Provide input to the business to support delivery of projects or where appropriate deliver projects and initiatives within relevant business areas relating to operational improvements.

What's in it for you?

This is an exciting time to join Thames Water as we continue to deliver on our turnaround plan, offering the opportunity to become part of our strategic journey.

• Competitive salary of £65,000 - £75,000 per annum depending on experience.
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays).
• Car allowance - £5,800.
• Annual bonus.
• Private Medical Health Care.
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers daily relying on us to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an enriching experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.