Commissioning Analyst

Thames Water is seeking a proactive and analytical Commissioning Analyst to join our dynamic Smart Metering Operations team.

What you will be doing as the Commissioning Analyst

In this key role, you’ll take charge of streamlining and enhancing the journey from meter installation to commissioning and ensuring every exception is tackled efficiently and every process runs like clockwork. With your keen analytical eye and data-driven insights, you’ll support smarter, faster operational decisions while collaborating with internal teams, service partners, and stakeholders to keep everything flowing smoothly.

Key Responsibilities:

• Understand and support the end-to-end meter installation and commissioning process.
• Monitor data flows and manage exceptions to ensure accuracy and success.
• Analyse failures and provide actionable, data-led insights.
• Generate detailed reports and monitor dashboards to track performance.
• Identify and escalate issues promptly for resolution.
• Raise and manage incidents via ServiceNow.
• Work closely with internal teams, vendors, and partners.
• Provide clear analysis to support operational decision-making.

What you should bring to the role:

• Strong skills in Excel, SQL, Power BI, and Azure Data Warehouse.
• Experience using ServiceNow or similar incident management tools.
• Excellent written and verbal communication with both technical and non-technical audiences.
• Attention to detail and a commitment to data accuracy.
• Familiarity with Agile, UAT, and standard office IT systems.
• Knowledge of smart metering, utilities, or water infrastructure is highly desirable.
• Desirable: experience with SaaS, SAP, Salesforce, or other CRM platforms.

Base location: Hybrid - Worcester House, Langley SL3 6EY.

Hours: 36 hours per week, Monday to Friday.

What’s in it for you?

• Competitive starting salary of £39,000 and up to £43,000 per annum
• Annual leave: 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays).
• Access to lots of benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference in millions of people’s lives while helping to protect the world's water for future generations, we’ll be here to support you every step of the way.
Together, we can build a better future for our customers, our region and our planet. 

Real purpose, real support, real opportunities.

Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process.

We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.