Strategic Projects Coordinator

Are you ready to make an impact in a role that blends strategy, data, innovation, and collaboration? Thames Water is seeking a dynamic and driven Strategic Projects Coordinator to support high-impact, cross-functional projects that are vital to the success of Thames Water Retail and the broader Thames Water Group.

What you’ll be doing as the Strategic Projects Coordinator

You will ensure seamless coordination and alignment across a range of specialist delivery teams, all working towards shared customer strategy outcomes. These include enhancing customer engagement, reducing water consumption, and leveraging data and technology to improve service efficiency.

You’ll be instrumental in identifying and evaluating strategic and commercial opportunities, conducting insightful analysis and research, and helping shape key business decisions.

Key Responsibilities

Strategy Support Activities
 

• Contribute to strategy development, roadmap creation, programme management, and documentation for customer engagement and water demand reduction initiatives.

Business Case Development
 

• Prepare and present detailed business cases to secure investment and resource allocation.
• Assess how delivery activities contribute to overall strategy, identifying gaps and opportunities.

Cross-Functional Collaboration
 

• Translate high-level strategy into clear objectives and deliverables for operational teams.
• Collaborate with a wide range of internal teams (Digital, Strategy, Product, and Water Resources) to ensure aligned and effective delivery.
• Develop and maintain project plans and milestones, tracking delivery and identifying risks and dependencies.
• Build strong stakeholder relationships, promoting communication and shared understanding across the business.
• Promote a culture of continuous improvement, capturing lessons learned and identifying opportunities for innovation.

Data & Technology Analysis
 

• Conduct in-depth analysis using operational and customer data, including smart metering technologies.
• Monitor performance metrics and support data-driven decision-making to achieve strategic targets.
• Provide regular reporting and updates to senior leadership, highlighting progress, risks, and mitigation plans.

What you should bring to the role:
 

• A degree or equivalent qualification.
• Proven experience in managing or coordinating strategic, cross-functional initiatives.
• Strong analytical capability, with a keen eye for interpreting complex data to drive actionable insights.
• Excellent stakeholder management and communication skills, with the ability to influence at all levels.
• Highly organised, with the ability to manage multiple priorities and workstreams.
• Experience with project management tools and methodologies.
• A strategic thinker who thrives on solving complex problems and shaping future direction.

Base Location: Hybrid - Clearwater Court - RG1 8DB.

Hours: 36 hours per week Monday to Friday.

What’s in it for you? 
 

• A Competitive salary offering from £50,000 up to £60,000 per annum, depending on skills and experience.
• Annual leave: 26 days holiday per year increasing to 30 with the length of service. (plus bank holidays).
• Access to lots of benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.
• Find out more about our benefits and perks.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.