Field Engineer

We have an exciting opportunity at Thames Water to join our Thames Valley and Home Counties Water System Performance Network team as a Field Engineer.
In this hands-on role, you will be responsible for the operation and maintenance of the water network, from routine maintenance to complex investigations and issue resolution.

This role follows an out-of-hours shift pattern (20:00 – 06:00), offering a unique opportunity to work on essential water systems when demand is low. If you’re passionate about problem-solving and keeping vital infrastructure running smoothly, we’d love to hear from you!

• Base location: Godalming - Guildford - GU7 1UP
• Working pattern: 38 hours - Monday to Thursday, from 20:00 to 06:00.
• Candidates must hold a full UK driving licence.

Due to the nature of this role, you will be expected to travel across a wide area of the Thames Valley.

What you’ll be doing as a Field Engineer

• Responsible for the identification and resolution of system leakage by (step testing, partitioning of DMAs (planning & creation of LCA’s), flow/flush testing of district meters, boundary valve validation, waste meter maintenance & logging, sounding, correlation and pressure & flow logger deployment).
• Identify and resolve system issues impacting levels of service, such as Poor Water Quality, Poor Pressure Burst Pipes, etc.
• Investigating and resolving customer enquiries and complaints by taking ownership of the issue and seeing it through to resolution.
• Support day-to-day operations, including mains isolation, leak and pressure investigations, customer appointments, etc.
• Safety & Wellbeing – Ensuring that all work is carried out by the TW safety standards and guidance.
• Water Quality – Ensuring that all work is undertaken to the highest WQ standards.
• Asset Standards – Ensuring that all work is completed under the appropriate asset standard and best-practice guidance.

What you should bring to the role

• Appropriate educational level/qualification (e.g., NVQ Level 2 / City & Guilds / GCSE) or equivalent experience in either a water network or leakage role is highly desirable.
• Understanding of key Company operating procedures relevant to specific roles.
• Ability to use company IT systems and office software, in particular Excel. (to manage plant hire list)
• Good verbal and written communication skills, to interact with your colleagues and customers/stakeholders.
• An uncompromising approach to Health, Safety and Wellbeing.
• Passion and understanding of how to deliver exceptional customer experiences.

What’s in it for you?

• Competitive salary up to £37,000 per annum, depending on skills and experience
• Annual Leave - 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays)
• Company vehicle, fuel card, tools and PPE are provided.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.