Delivery Manager - BR-MeX

Are you passionate about driving change and delivering impactful solutions? Join us as a Delivery Manager – BR-MeX (Business Customer and Retailer Measure of Experience) and play a key role in shaping how we improve our services. This is your chance to lead initiatives that make a real difference, working with a dynamic team in a fast-paced environment.

What you’ll be doing as a Delivery Manager – BR-MeX

As a Delivery Manager – BR-MeX, you’ll be responsible for identifying opportunities for improvement and delivering change across people, processes, and technology. You’ll work closely with business owners, stakeholders and subject matter experts to ensure solutions meet the needs of our Business and Retailer customers.

This is not an IT delivery or Scrum-focused role. While there may be occasional interaction with Agile teams (such as contributing to user stories), the core of this role is about planning and delivering business initiatives that improve processes, ways of working, and collaboration across teams. It’s primarily focused on driving change through people and process improvements, both within Thames Water and in partnership with external stakeholders.

Your key responsibilities will include:
•    Leading initiatives end-to-end, from business analysis through to delivery.
•    Creating business cases, gathering requirements, and managing delivery plans.
•    Collaborating with SMEs and managing customer journeys.
•    Engaging stakeholders and promoting solutions that meet real business needs.
•    Supporting governance, reporting, and stakeholder communications.

Base location: Hybrid/Reading, with occasional travel to Walnut Court, Swindon
Working pattern or hours: 36 hours – Full time

What you should bring to the role
•    Experience in continuous improvement and project delivery across cross-functional teams.
•    Strong stakeholder management and a customer-centred approach.
•    Energy and drive throughout the full project lifecycle.
•    Excellent analytical and problem-solving skills.
•    Ability to elicit and define requirements using a range of techniques.
•    Strong presentation and Excel skills to support decision-making and track delivery.
What’s in it for you?
•    Competitive salary from £47,000 to £58,000 per annum, depending on experience
•    26 days holiday per year increasing to 30 with length of service (plus bank holidays)
•    Generous Pension Scheme through AON
•    Wellbeing support, Cycle to Work scheme, shopping discounts, and more

Explore our full benefits and perks: https://careers.thameswater.co.uk/why-choose-us/our-benefits-and-perks/

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.