Connections , Revenue & Payment Analyst

This is an exciting opportunity to join an established team and become a subject matter expert in infrastructure charges.  The role offers the opportunity to work with other water companies in receiving and processing clean connection data and resolving customer queries following invoicing.

What you’ll be doing as a Connections Analyst
We are seeking a Connections Analyst to join our team either in central Reading, Berkshire or Walnut Court, Swindon.

We’re looking for someone to manage infrastructure charges billing for Thames Water’s waste services, working closely with Water Only Companies (WOCs) and external customers.

In this role, you’ll be responsible for raising accurate invoices promptly upon receiving the required data. But it’s more than just billing—you’ll also help shape and strengthen partnerships with WOCs, ensuring a smooth and efficient exchange of information that supports our operational success.

If you're proactive, collaborative, and thrive in a role where precision and communication go hand in hand, we’d love to hear from you.

• Analyse the data supplied to provide an estimate of waste infrastructure charge income.  Monitor the amount invoiced for the release of accruals.  Answer customer queries and payment disputes in relation to these charges.  Report on any bad debt arising.
• Cover the collation, production and issue quarterly Licence Condition D reporting to external water companies so that Thames Water satisfies its obligations under Licence Conditions C & D.
• Assist with customer queries, explaining our requirements to accept payment terms in arrears.  Support the maintenance of and regularly review a register of accepted security under guidance from the Connections Manager.
• Support with production of the annual statement for customer deposits, including processing refunds, dealing directly with customer enquiries on the balances, monitoring cash payments and debt.
• Assist with the monthly monitoring of bulk schemes for Thames Water delivered service connections and self-lay service connections.  Feeding into the month-end reviews meeting the finance month-end deadlines.
• Support the Connections Manager in the collation of data for unit rate reviews and work mix analysis.

To thrive in this role, the essential criteria you’ll need are:

• Excellent standards of accuracy and attention to detail
• High level of numeracy, data analysis and reporting
• Customer handling experience
• Experienced in raising invoices, refunds and creating and running reports
• Extensive administration experience
• Strong PC skills, particularly MS Word, Excel and Outlook
• Excellent organisational and time management skills

Extra qualities that would be a great fit for our team:

• Experience in SAP, Data analysis, Navision, and CRM

What’s in it for you?

• Competitive salary from £35,100 - £37,000 per annum
• 26 days of holiday, increasing to 30 days with service (plus bank holidays)
• Performance-related pay plan directly linked to both company and individual performance measures and targets
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.