Repair & Maintenance Operative

We are currently recruiting for a Repair & Maintenance (R&M) Operative to join Thames Water on a permanent basis.

This position will be responsible for R&M across our North London network, with occasional travel to South London when required.

• Base location: Hiview House - Kentish Town - NW5 1TN
• Working pattern: 45 hours a week on a shift pattern, including a standby rota for which you will receive additional payment.
• Full UK Driving Licence required.

What you’ll be doing as a Repair & Maintenance Operative?


As an R&M Operative, you will be responsible for ensuring that all of the work which you undertake is completed to the correct safety and quality standards as directed by the R&M Technician.

What you should bring to the role?

To thrive in this role, the essential criteria you’ll need is:

• Previous experience/training in a manual handling environment.
• You must be able to meet the physical demands of the role with the ability to work outdoors in all weathers.
• Be competent with IT and be computer literate.
• Use your initiative and problem-solve where repairs are required.
• Strong communication skills with the ability to explain technical messages in a simple way.
• Have a can-do, positive attitude, remaining open to new ideas and change.
• Be self-motivated and confident in completing tasks to the best of your ability.

Additional skills and experiences would be great to have/bring:

• Advantageous if you have a Street works qualification (NRSWA), an EUSR Water Hygiene card, Service Avoidance L2 and/or a First aid qualification, but not essential.

What’s in it for you?

• Offering a starting salary of £34,751 per annum, depending on skills and experience.
• Annual Leave: 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Full PPE will be provided.
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.