Service Delivery Manager

Are you looking for a dynamic role that involves managing the safe and efficient recycling of sewage sludge for agriculture?

Join Thames Water's bio recycling team as a manager responsible for the safe and efficient recycling of sewage sludge to agriculture. Build relationships with customers, landowners, and other communities, liaise with various organisations, and coordinate with the wider recycling team. Monitor sites, oversee contractor health and safety, and ensure the performance of agricultural operations in your defined area is up to standard. Apply now for a challenging and rewarding role with a tangible impact.

What you’ll be doing as a Service Delivery Manager

• Be responsible for safely and efficiently recycling Biosolids for our customers in agriculture within a given geographical area.
• Developing, liaising with, and building relationships with farmers, landowners, agronomists, agents, and others in rural communities to maintain and build the company's reputation and credibility, thus promoting the beneficial use of Biosolids as a fertiliser replacement.
• Liaising with Environmental Health and Environment Agency Officers along with local communities to ensure that the recycling operations have a minimum impact on the environment and the public.
• Coordinate with the broader recycling team to ensure the safe, effective, and efficient management of the recycling operation and contract, thereby improving financial performance.
• Manage and monitor the contractors in a defined area, promoting a robust, challenging and effective business relationship.
• Be responsible for monitoring the contractor's Health and Safety performance in a defined area.
• Source land for recycling Biosolids, building and maintaining a land bank to sustain the company's recycling requirement for now and the future.
• Take ownership of the sales process, which includes fertiliser advice, soil sampling, risk assess land to be spread and stockpiling sites, site-specific contractor liaison, order entry and work order production via Thames Water’s bespoke management system and the timing of operations and the signing off order before invoicing.
• Developing and reassessing procedures and work methods to increase working and financial performance.

This is a field-based role, covering the Essex area.
36 hours a week, Monday to Friday.
This role does require a Full driver's licence.

What you should bring to the role

• An agricultural background with a good knowledge of rural practice is essential, preferably with sales experience in a similar field such as Seed, fertiliser or agrochemical supply.
• Applications from individuals currently working in farm supervisor or management roles are encouraged.
• You must confidently talk to farmers, agronomists, and contractors.
• You must be organised, flexible, responsive to change, and able to manage your own time.
• Ideally, you will be aware of current agricultural initiatives and legislation, such as the Farming Rules for Water, the Sustainable Farming Initiative the Nitrates Directive and regenerative farming practices.
• It would be advantageous if you were FACTS or BASIS-trained.

What’s in it for you?

• Offering between £37,000 and £48,000 per annum, depending on experience and skills
• Car allowance of £4500 per annum
• 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• A wider benefits scheme includes our benefits hub, which is packed with offers and information to save money and support your well-being.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.