Customer Service Manager

Customer Service Manager - Temp to Perm
Location: Burgess Hill
Salary: £35,000 per annum (once in permanent role)
Times: 08:00 - 17:00 (starting ASAP)
Temporary to Permanent Opportunity

Key Responsibilities:
- Handling customer bookings efficiently and professionally.
- Allocating jobs to various sites and ensuring smooth scheduling.
- Acting as the first point of contact for customer inquiries and service requests.
- Managing and maintaining accurate records of bookings and site allocations.
- Liaising with internal teams to ensure customer satisfaction and service delivery.
- Identifying process improvements to enhance customer experience.

What We're Looking For:
- Previous experience in customer service, scheduling, or booking coordination.
- Strong communication and organisational skills.
- Ability to multi-task and work in a fast-paced environment.
- Proficiency in Microsoft Office and booking systems (training provided if needed).
- A proactive and customer-focused approach.