Customer Service Assistant

At East Midlands Airport, every journey starts with outstanding customer service. We are recruiting motivated and professional individuals to join our Customer Service team and play a key role in delivering a positive experience for passengers every day.

You’ll be working across a variety of customer-facing roles within East Midlands Airport. You can expect long-term career development opportunities, structured training and qualifications, and a workplace where no two days are the same.

About the role:

As a Customer Service Assistant, you’ll play a key role in ensuring passengers have a smooth, safe, and enjoyable airport experience. You will deliver excellent customer service across retail and front-of-house environments at East Midlands Airport, including shops, cafés, and lounges.

Shift patterns: (Flexible across 7 days):

• 05:00 – 13:30
• 13:30 – 22:00

Why you’ll love it:

• £12.71 – £13.45 per hour.
• Weekly pay (no waiting for pay).
• Full training and ongoing skills development support.
• Opportunity to gain experience in the growing aviation industry.
• Clear pathways for progression – your career could start here.
• Enjoy coming to work in a vibrant, high-energy environment.

Key Responsibilities:

• Delivering outstanding customer service in retail, café, and lounge environments, including greeting and engaging with customers in a friendly and professional manner and handling queries effectively and efficiently.
• Processing transactions accurately using tills and card payment systems.
• Replenishing stock and ensuring product displays are visually appealing.
• Working as part of a team to meet service standards.
• Following all health and safety requirements.

Ideal backgrounds could include:

• Retail and customer service roles.
• Hospitality roles (waiters, baristas, front-of-house staff).
• Care and support work.
• Events, guest services, or public-facing roles.
• No previous experience is required; however, experience in customer service, hospitality, retail, or care roles is highly desirable.

What you need:

• A 5-year checkable employment/education history (2021 – Present).
• Criminal record check (cost reimbursed after 4 weeks).
• Flexibility to work shifts, including early mornings, evenings, and nights.

How to Apply:

Ready to join Aviation Recruitment Network? Click “Apply Now” and submit your CV to Mandi Mann, or call us today for more information.

Aviation Recruitment Network Limited is acting as an employment business.