Customer Service Administrator

We are looking for an experienced Customer Service Administrator to join a friendly team based in Stratford-upon-Avon.

The company is a leading provider of medical supplies dedicated to improving patient care through their high-quality products and exceptional customer service. They are committed to innovation, excellence, and building long-lasting relationships with their clients. Joining the team means being part of a company that makes a difference in the healthcare industry.

Salary: £24,000- £26,000 DOE
Working hours: Monday – Thursday 8:30am – 5:00pm and Fridays 8:30am – 3:00pm
Free parking on site

Purpose of Job

• Provide an excellent first point of contact experience
• Maintain high levels of customer care and relationships
• Answer all calls, emails, customer queries within 48 hours
• Global contact within CST
• Cross functional working across customer service team
• Ad hoc administrative support for the UK Sales team
• Sales Order Processing using our ERP system, Oracle JDE Enterprise One

Responsibilities
To provide administrative support within the  Customer Services Team:

• Answering of telephone and assisting with customer and patient enquiries
• Raising sales invoices
• Daily filing of orders, invoices and delivery notes
• Processing sales orders using JDE SOP system
• Respond to all enquires in shared orders mailbox
• Ordering of office stationery and refreshments for visitors
• Daily processing of customer orders from orders inbox
• Processing any items required by the sales team to go to dispatch
• Maintain records of Trial machines in conjunction with the sales team
• Point of contact for all overseas customers
• Issue all credits for any customer returns
• Respond to emails in personal inbox
• Assist with credit control when customers are on credit hold
• Respond to phone calls for the wider organisation
• Organise lunch and refreshments for external visitors when required
• Assisting with organisation and administration of UK education/study days organised by the UK sales team
• Assist sales team with regular customer and partner update meetings
• Any other administration tasks that are required

 Minimum Key requirements  

• Good numeracy and literacy skills with a minimum of GSCE Mathematics and English Language.
• Customer service experience preferred
• Strong relationship building
• Must be self-motivated, highly organized, diligent and able to work well as part of a small team
• A high attention to detail is crucial due to the nature of business and handling of patient prescription information
• Customer focussed
• Polite with a can-do attitude.
• Good IT skills to include using a Sales Order Processing system, Excel and Word.
• Excellent verbal and written communication skills