Career Advisor

We’re currently looking for multiple enthusiastic Career Advisors who are focused on service, support, administration. The role will deal with a wide range of customer issues.

Cactus Search are currently in partnership with an amazing client who are offering you the following: 
Salary - £30k + excellent benefits (Monday to Friday 9-5 onsite).
2x Locations in the West Midlands 
 
Key Responsibilities:

• Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
• Manage all direct customer orders (F2F)
• Handle and respond efficiently to all general and order specific direct customer enquiries
• Manage return requests effectively, whilst ensuring all relevant systems are updated as per company procedures.
• Support customers with order status updates and delivery tracking queries
• Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
• Manage customer complaints and escalate it to the right stakeholders to support resolutions
• Provide feedback on the efficiency of the customer service process and areas of improvement

Key Skills Required:

• Previous experience within a customer service/ people support position is essential
• Knowledge of sales/ recruitment/ CEX
• Pressure target driven environment 
• A self-motivated, passionate, and enthusiastic approach to work
• Outstanding verbal communication skills 
• Professional and empathetic approach to resolving issues
• Strong Ms Office Skills
• Excellent time management 

Please apply or email matt@cactussearch.co.uk for more info