Credit Controller (Debt Recovery)

We are looking for a great individual to join our fantastic client in the South East. We need a Credit Controller (Hybrid - 1 day a week on-site)  experience within the financial services, Insurance OR utilities industry would be the best cross over. Working as part of a team; You will perform reconciliations, arrears & account management.

Duties & Responsibilities

• end-end query & dispute resolution, working as part of the wider debt management team. 
• Process, adjust, amend and reconcile outgoing payment requests.
• Taking a proactive role managing portfolio of bad debtors.
• Recommending any DCA, litigation or disconnection (bad & aged debt)
• Perform daily and monthly reconciliations
• Responding to relevant and complex queries and delivering excellent service
• Evaluate information received regarding o/s debt and bring queries to a resolution 
• Agree performance targets and work towards successful achievement.
• Liaise with overseas partners in the collection of their debt.
• Prepare, submit, and maintain bad debts sent to Debt Collectors.
• Assist in month end closure of receipting, allocations, and Broker reconciliations
• Liaise with the Collections Manager on any account issue in excess of individual handling authority or outside personal experience.

Specific Technical Skills & Competencies

• Credit control experience within insurance, FS or utilities within a Business to Business (B2B) environment preferred.
• 3rd party offshore & DCA queries
• Good working experience of excel and word.
• Strong analytical skills
• Good relationship building skills both with internal and external stakeholders
• Good I.T. System skills
• MS Office Excel to Intermediate level (pivot tables and look ups)