Customer Service Advisor

We are working with a highly reputable, successful business to recruit a Customer Service Advisor for their growing operation based in Bromsgrove.
 
**** This is an onsite role ****
 
This is a telephone based role supporting business customers with their queries and we are looking for someone who has a background of delivering exceptional levels of service from the likes of retail, hospitality or contact centre.

The successful person will be responsible for liaising with customers and suppliers via phone and email, handling inquiries related to the services the business provides.  
 
Responsibilities:

• To answer all telephone calls, qualify customer requirements and direct them to the relevant team members
• To create, qualify and assign cases to the appropriate person based on the customer’s needs
• To monitor and progress emails received by the operation
• To provide assistance with Delivery team projects and tasks

This is a superb role in a very friendly business who invest heavily in their workforce.