Recruitment and Training Lead

Are you a Customer Service Recruitment Learning and Development specialist who prides themselves in helping people grow?

Fancy a role with a great work life balance Working Monday to Friday 9:00-5:30?

You would lead and play a vital role in the training and development of new starters and existing advisors in the contact centre. During an exciting time where we are expanding and setting up a new contact centre in Altrincham

Your team are continually looking at new ways to ensure we continually improve our overall training with a real focus of equipping our colleagues to deliver First Contact Resolution on every call.

Your new tasks and responsibilities:
• Create and deliver training for new starters into the business
• Collate and act of feedback from training to ensure training is fit for purpose
• Perform quality monitoring as per the standards set in the Quality Management Framework ensuring accurate information is provided to customers at all times enabling FCR.
• Work alongside the HR manager on attraction and recruitment campaigns
• Coach and mentor new starters
• Play a vital role in supporting any new training requirements
• Place adverts on job boards
• Screen candidates ready for Interview
• Lead/assist in incentive and motivational schemes.
 
Utilities and or Telecoms experience is desirable for this position alongside High volume advisor recruitment and onboarding in contact centres.