Training & QA Manager
804103124
£50,000 - £55,000 Per Annum
Full Time
Permanent
London, Greater London
Customer Service And Call Centre
Posted 1 hour ago
Expires In 29 Days
Job Description
Salary: 55k + Exceptional bens
Location: Hybrid, office in central London 3 days PW
This is an exciting opportunity for someone who is passionate about raising standards, inspiring performance, and embedding a culture of continuous improvement.
As Training & QA Manager, you will:
- Lead and develop a specialist team focused on training design, delivery, and quality assurance
- Design and implement engaging, impactful learning programmes that drive performance
- Embed robust QA frameworks to ensure consistency, compliance, and excellence
- Analyse performance data to identify trends and areas for improvement
- Partner with senior stakeholders to align learning strategy with business objectives
- Champion a culture of continuous learning and professional development
This role is based in London, with an expectation of 3 days per week in the office, collaborating closely with stakeholders and your team.
We’re looking for someone who brings:
- Proven experience in a Training, Learning & Development and QA leadership role
- Experience managing and developing small, specialist teams
- A strong track record of designing and delivering engaging training programmes
- Experience building or enhancing QA frameworks and standards
- Excellent stakeholder management and communication skills
- A strategic mindset with a hands-on approach
You’ll be someone who can inspire others, raise standards, and create meaningful impact through learning and quality.
Please share your CV - matt@cactussearch.co.uk
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