Customer Service Advisor – Bilingual (English + German)
820101477
£28,000 Per Annum
Full Time
Permanent
Liverpool, Merseyside
Customer Service And Call Centre
Posted 18 hours ago
Expires In 28 Days
Job Description
Mon-Fri 08:45 – 17:00
£28,000 Per Annum
Fully Office Based
Permanent
An established and growing company is looking for a Bilingual (German) Customer Services Advisor to join their busy Customer Services team. This is a full-time, permanent, office-based role offering a salary of £28,000 per year.
Benefits include:
- 33 days holiday (including bank holidays)
- Your birthday off
- Medicash healthcare plan
- Life Insurance
Responsibilities:
- Process sales orders accurately and on time
- Answer non-technical customer enquiries
- Liaise with the Sales Team to meet customer requirements
- Maintain customer records, reserves, and standing orders
- Provide bilingual support (English + German)
- Use company accounting software for order and record management
- Support ISO 9001 and GMP standards across department functions
- Assist with stock control, including stock takes
- Manage purchase orders and liaise with suppliers
- Handle packaging stock levels
- Investigate customer complaints and contribute to corrective actions
- Support warehouse and despatch teams as required
- Carry out general administrative and support tasks as directed
- Fluent in English and at German.
- Strong communication and organisational skills
- Experience in customer service and complaint handling
- Proficient with Microsoft Office and general IT systems
- Knowledge of ISO 9001 and GMP/FDA regulations
- Understanding of international and European shipping regulations
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