SEND Customer Services & Complaints Officer - Fully Remote

SEND Customer Services & Complaints Officer
Location: Cheshire East
Working Hours: Full-time – 37 hours per week
Rate per day: £320 per day (non-negotiable)
Working Arrangements: Fully remote considered (must be available during office hours, Monday–Friday)

We are currently supporting a local authority in Cheshire East with the recruitment of an experienced SEND Customer Services & Complaints Officer.
This is a key role focused on managing and responding to SEND-related feedback, ensuring a high standard of customer service is consistently delivered.

Key Responsibilities:

• Investigate, coordinate, and collate responses to SEND complaints, compliments, and comments
• Ensure all responses are compliant with the SEND Code of Practice
• Act as a central point of contact for SEND-related customer enquiries
• Work collaboratively with internal teams to gather information and provide accurate, timely responses
• Maintain a high standard of professionalism and sensitivity when handling complex or escalated cases

Requirements:

• Strong experience within SEND, ideally in a complaints or customer service-focused role
• Sound knowledge of the SEND Code of Practice
• Excellent written communication skills, with the ability to draft clear and comprehensive responses
• Ability to manage a high-volume caseload and meet deadlines
• Experience working within a local authority setting is highly desirable

Why work through Pertemps?
By applying through Pertemps, you’ll benefit from:

• A dedicated consultant with access to roles nationwide and available whenever you need support
• A simple online registration process
• Attractive referral schemes and incentives
• Ongoing compliance fully managed for you
• Prompt and reliable payroll
• …and much more!

📞 To discuss this role in more detail, please contact Freya Joseph on 07471 306880 or email Freya.joseph@pprsocialcare.co.uk.