Local Authority Housing Senior Manager: Homeless Prevention and Housing Allocations, North West London

Local Authority Housing Senior Manager:  Homeless Prevention and Housing Allocations, North West London 
Pay rate £650 per day 
Contract role, Homeless Prevention and Housing Allocations Operations Manager 
 
Pertemps are recruiting for an experienced Homeless Prevention and Housing Allocations Operations Manager for a Local Authority in North West London. 
You will need to have experience in a similar level role in a Local Authority. 
Overview: 

• Leadership and management of the Homeless Prevention and Housing Allocations Teams for residents in need of housing advice, housing allocation & housing assistance.  

•  The post-holder will be responsible for proactively leading a service delivering advice and statutory assessments on housing options and preventing homelessness. They will be responsible for the effective management of the council’s allocation and re-housing services, including maintenance of the housing register and transfer list and resolution of accepted homeless cases to ensure the service is responsive to client needs within available resources ensuring agreed team plans and performance targets are delivered. 

•  The operational service delivery will be consistently accurate, flexible and responsive to client needs within available resources ensuring agreed team plans and performance targets are delivered and that a culture of putting our residents first and continuous service improvement is maintained.   

•  The post-holder will be responsible for leading and contributing to the delivery of strategic improvements to the service and other corporate, cross-cutting priorities, as required to deliver corporate priorities.  This includes working closely with social care services to support the move-on of families to suitable accommodation, leading on cross-service strategies and understanding the impact of housing decisions on other key service areas. 

 
Selected Responsibilities: 

• To be responsible for the selection, development and performance of the Homeless Prevention and Housing Allocations Teams in line with the Council’s HR policies. 

• To ensure all team members receive the appropriate level of communication to maintain engagement with the Council’s vision, priorities and activities. 

• To manage and deliver the range of panels available to enable key groups to access suitable housing and support, ensuring consistency and transparency in decision making. 

• To be responsible for the effective operational delivery of key frontline services, including a timely, high quality casework management service and customer-focussed contact arrangements. This will include developing and implementing clear procedures and professional standards to achieve excellence in day-to-day service delivery. 

• Be an expert lead and source of advice to Members and Chief Officers in the Council on homelessness and provide quality advice and information to senior managers, Councillors and government departments in respect of performance and policy developments related to housing needs, homelessness and housing advice. This will include the production and presentation of reports to Members and attendance at meetings of Council committees, as required. 

• To be responsible for and actively review and manage all aspects of service delivery in regard to Housing Act 1996 P6&7. 

• Responsible for business planning and risk management 

• Ensure that an annual Team Plan, aligned to the Group / Service Plan(s), is developed, agreed and communicated to team members in a timely manner.  

• Ensure clear Service Level Agreements (SLA’s) are in place where appropriate, covering all aspects of service delivery with performance and response levels, together with the escalation process if SLA’s are not met. 

• Maintain a current service workforce plan including a succession plan for all key roles within own team. 

 
 
Please get in touch for more information. 
 
This is an agency post and Pertemps can offer you:- 

• A Dedicated consultant who has access to all roles across the UK and is available for you to speak to 

• An easy registration process (all done online) 

• Referral schemes and incentives  

• Ongoing compliance managed for you 

• Prompt and reliable payroll and lots more. 

Please contact Graham Leatham on 07484 513909 or email graham.leatham@pprsocialcare.co.uk for more information.  
We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles.