Complaint Investigator, Customer & Exchequer Services division, South London

Complaint Investigator, Customer & Exchequer Services division, South London 
Pay rate £29.80 per hour 
Contract role, Local Government Housing 
 
We are recruiting for an experienced Complaint Investigator in South London 
 

• As an Investigator in the Customer & Exchequer Services division, you’ll take the lead on handling complex complaints received through the council’s Corporate Complaints process.  

• You’ll be responsible for investigating Stage Two and Three complaints and responding to enquiries from the Housing Ombudsman and the Local Government and Social Care Ombudsman, ensuring transparency, accountability, and high-quality service delivery across the organisation.  

• The role involves acting as a key advisor to departments on managing complaints, guiding investigations, and ensuring best practice is followed.  

• You’ll play a strategic part in identifying learning from complaints, helping to shape service improvements and support a culture of continuous learning.  

• You’ll also apply the council’s compensation policy and advise on fair, timely resolutions. In addition, you’ll support the Tenancy and Leaseholders Arbitration Tribunals, assessing applications, clerking hearings, and drafting decisions in accordance with tribunal rules and legal frameworks.  

• You’ll also contribute to training and development across services, helping teams build confidence and consistency in complaint handling and resolution. 

 
This is a contract role, and you will need to have experience in a similar role. 
 
Please get in touch for more information. 
 
This is an agency post and Pertemps can offer you:- 

• A Dedicated consultant who has access to all roles across the UK and is available for you to speak to 

• An easy registration process (all done online) 

• Referral schemes and incentives  

• Ongoing compliance managed for you 

• Prompt and reliable payroll and lots more. 

Please contact Graham Leatham on 07484 513909 or email graham.leatham@vitalissocialcare.co.uk for more information.  
We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles.