Licensing Support Officer

Job Advert: Licensing Support Officer (Temporary, Part-Time)
Location: County Hall, Cardiff
Hours: 22 hours per week
Working Pattern:

• Wednesday & Thursday: 08:30 – 16:30 (30-minute lunch break)
• Friday: 08:30 – 16:00 (30-minute lunch break)
  Contract: 18/06/2025 – 17/10/2025
  Salary: £13.47-£17.45 per hour
  
  

Are you a friendly, reliable, and organised individual with excellent communication skills? We’re looking for a Licensing Support Officer to join our busy Shared Regulatory Services team, providing temporary cover during a period of increased workload. This office-based role, located in County Hall, Cardiff, offers an exciting opportunity to work in a fast-paced environment, supporting the administration of licensing responsibilities, with a focus on taxi driver licensing.

About the Role
As a Licensing Support Officer, you’ll play a key role in ensuring the smooth operation of our Licensing Section. Your duties will include:

• Processing and determining licence/permit/registration applications.
• Assessing applicant suitability to ensure public protection.
• Providing face-to-face, email, and occasional telephone support to customers (note: this is not a telephone-based role).
• Handling payments, issuing receipts, and recording transactions in line with financial procedures.
• Managing computer-based and paper information systems using specialist and general software.
• Coordinating and invigilating ‘Knowledge Tests’ for prospective Hackney Carriage/Private Hire Vehicle drivers, including marking scripts.
• Collating and presenting statistical data to support service improvements.
• Maintaining accurate records and updating licensing procedures and databases.
• Supporting general administrative tasks, including handling incoming/outgoing post.
• Participating in out-of-hours response arrangements as required.

About You
We’re seeking a proactive team player with:

• Strong communication skills, able to engage effectively in person, via email, and occasionally by phone.
• Confidence in using Microsoft Office and IT systems for data processing and email management.
• A keen eye for detail, ensuring accurate record-keeping.
• The ability to thrive in a fast-paced environment and manage multiple tasks.
• A commitment to delivering excellent customer service.
• Knowledge of licensing legislation and processes is desirable but not essential, as training will be provided.

Why Join Us?
This is a fantastic opportunity to contribute to public protection within a supportive team environment. You’ll work across a shared service covering three local authorities, gaining valuable experience in a dynamic regulatory setting. The role offers a structured schedule with no remote working, ensuring you’re fully immersed in our collaborative office culture.

How to Apply
If you’re ready to make a difference, please submit your CV and a covering letter detailing how you meet the role’s requirements to us. Join us and help deliver a vital service to our community!
Note: This role is office-based only and not suitable for remote working.