Parts Sales Development Co-ordinator

Our client, a leading organisation within the construction machinery and industrial equipment sector, is seeking a proactive and customer-focused Parts Sales Development Co-ordinator to join their expanding Aftermarket team. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys building strong customer relationships, and is motivated by achieving both service excellence and commercial results.

In this role, you will be the key point of contact for customers requiring spare parts and service support. You will manage enquiries end-to-end, generate quotations, process orders, identify parts accurately, and actively develop sales opportunities. Working closely with external sales teams, OEM partners, and warehouse operations, you’ll play a critical role in ensuring customers receive a best-in-class experience every time.

The Role Driving Parts & Service Sales

• Manage and follow up internal and external enquiries for spare parts and service.
• Prepare accurate quotations and follow them up within 24 hours.
• Achieve weekly sales and margin targets (34.9%+ gross margin).
• Convert at least 75% of quotations into confirmed orders.
• Identify and promote opportunities for additional service labour and workshop utilisation.
• Support the setup and administration of smart service agreements.

Ensuring Accuracy & Operational Efficiency

• Identify correct parts based on customer requirements, liaising with OEM factories where needed.
• Recommend parts based on customer buying behaviour and usage patterns.
• Coordinate with the warehouse to ensure urgent parts are dispatched promptly.
• Offer appropriate delivery options and ensure full cost recovery.
• Serve customers at the trade counter when required.
• Take ownership of orders from initial enquiry through delivery and invoicing.

Delivering a Standout Customer Experience

• Work to strict service standards: answer calls within 3 rings, respond to emails within 2 hours, issue same-day quotes.
• Promote digital solutions such as Part-shop to improve customer engagement.
• Manage back orders and proactively communicate delivery updates.
• Conduct customer surveys and apply learnings to improve service.

Using Data to Drive Growth

• Use SAP and CRM systems to identify changes in customer buying patterns or gaps in supply.
• Collaborate with external sales teams on tailored wear-parts sales packages.

Additional Focus Area: Burner Servicing

• Identify asphalt plant burners not currently serviced and understand barriers to conversion.
• Generate additional revenue by securing burner service work and coordinating delivery.

What We’re Looking For Essential Skills & Attributes

• Strong motivation to deliver excellent customer outcomes.
• Outstanding telephone manner and ability to build quick rapport.
• Excellent communication skills (phone & email).
• Strong listening skills with an ability to understand customer needs and uncover opportunities.
• Self-starter with energy, ideas, and the ability to adapt in a changing environment.
• Highly organised, credible, and professional.

Desirable Skills

• Ability to spot process improvement opportunities and drive change.

Experience Essential

• Experience in a telephone-based or call-centre environment.
• Knowledge/understanding of parts drawings.
• Experience using SAP.
• Understanding of service or parts department operations.

Desirable

• Technical sales background.
• Basic knowledge of construction machinery.

Cultural & Personal Fit The ideal candidate embodies the following values:

• We Win Together: Collaborative, supportive, open to feedback.
• Own It: Takes responsibility, delivers consistently, finds solutions.
• We Know Our Stuff: Keen to learn and develop expertise.
• Above & Beyond: Positive, resilient, committed to delivering on time.
• Best in Class: High standards, detail-oriented, focused on getting it right first time.