Resident Relationship Officer

Role Purpose 

The role exists to ensure that every resident living in a Council Home irrespective of tenure, when facing the most significant challenges of life have access to a single point of contact to guide, support coach and empower them to identify their inner strength and identify new pathways of progression and resolution of the issues impacting on their lives. Access to the service will primarily be for short to medium term solutions however in some more complex cases engagement with a case may be long term.



Responsibilities

• Work flexibly to deliver high quality of services provided in respect of Resident Relationships Management service and to provide effective out of hours emergency cover, detail to be determined as required by service teams’ need and in cognisance of individual circumstances.
• Provide crisis intervention support to individuals or households in periods of crisis, assessing risk and working with multiple agencies to ensure the immediate safety of those concerned and beyond this setting a pathway to long term resolution. 
• To provide early intervention for individuals or households with additional needs exploring ways to build confidence, build support networks and structured plans to deliver required outcomes for residents.
• Provide a range of medium-term solutions for residents who may require longer term interventions to achieve the results they require or aspire to achieve from the service. 
• Sets boundaries with residents offering assurances that the support will be available throughout the full life cycle of the issue.
• Assesses the personal and organisational risk associated with their caseload and acts in accordance with the organisations safeguarding policies ensuring that residents understand the boundaries and limitations of their relationship at the outset of the referral.
• Ensure regular evaluation of the interventions with residents ensuring they are delivering the desired change and seeking supervision and further expert clarity from the multi-disciplinary specialist team on complex cases where progress is limited.

Requirements 

1. Knowledge of housing law 3. Understanding of how to apply coaching and /or motivational interviewing tools with customers to drive ownership of problems and solutions
2. Experience of delivering customer facing multi-landlord tenure blind tenancy management, complex casework management
3. Experience of managing a portfolio of complex casework in regards to people support and tenancy management issues
4. Experience of working in face-paced environment, with many competing priorities
5. Experience of working in complex housing organisation and experience of working with vulnerable residents to improve outcomes and sustain behavioural change

Contract 

• Initial 3 to 6 month ongoing contract with the opportunity to extend 
• PAYE via Umbrella 
• Monday to Friday (9am to 5pm)

Closing Date 06/12/2024 11:00
If you are interested in this posiiton AND meet the requirements, APPLY NOW!