Housing Solutions Triage Officer

V85102917

£24.58 Per Hour

Full Time

Temporary

East London, Greater London

Public Sector And Council

Posted 15 days ago

Expires In 13 Days

Job Description

Housing Solutions Triage Officer/ Tenancy Liaison Officer
6 month ongoing contract
£24.58 ph umbrella
Hybrid - 2 days a week in office

Responsibilities

Working and up to date knowledge of Part V1 and V11 of the Housing Act 1996, Homelessness Act 2002, HRA 2017, case law and Code of Guidance
To provide a high quality first point of contact and triage service (face-to-face, on the telephone and by e-mail) for people who are homeless or threatened with homelessness and have dependent children or are pregnant or vulnerable.
To respond to, and assess, all of the referrals that the Council receives under the ‘Duty to Refer’ arrangements, making initial enquiries and triaging as appropriate.
To carry out a rapid initial assessment of each customer’s needs and circumstances and establish whether or not they are eligible for assistance under the homelessness legislation. Making s184 decisions e.g. not homeless decisions, Ineligible decisions
To prevent or delay homelessness through targeted early interventions (including advocacy, negotiation and mediation) and by providing customers with comprehensive advice and information about their housing rights and the housing options available to them.
Ensure that an accurate, detailed record is kept of all interviews, telephone calls and follow-up action taken (and that files are maintained to a high standard) in order to assist monitoring, decision-making and effective case management.
Create a new case on the Jigsaw system every time that a rapid initial assessment is completed and ensure that the notes section of Jigsaw is continually updated until the case is reassigned to another Officer within the Homelessness Reduction Service.

Requirements

Proven success in preventing homelessness through imaginative problem-solving and skilful negotiation with private landlords and rental agents
Experience of developing and sustaining effective working relationships, and works successfully in partnership with other services and organisations
Experience working in a busy front facing customer focused environment to give advice and information to vulnerable customers as part of a team to achieve set targets and outcomes.
Experience of effective multi-disciplinary working. Demonstrable experience of partnership working, liaison and negotiation with external agencies and partners.
Experience of working on defined operational projects, working to tight deadlines and objectives with minimum supervision.

This period closes on 19/12/24

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