Revenues Officer - remote

Revenues Officer – Remote Contract 
£26 per hour (Umbrella)
3–6 Month Ongoing Contract
Monday – Friday | 9am – 5pm
36 Hours Per Week

We are currently recruiting for an experienced Revenues Officer to join a busy Local Authority Revenues team on a remote contract basis.

This is a great opportunity for someone with Council Tax or Local Authority revenues experience to support billing, collection and customer enquiries while helping the service meet its performance targets.

Key Responsibilities

• Maintain and update Council Tax account records accurately within the council’s revenues system
• Assist with the billing and collection of Council Tax
• Investigate and respond to customer enquiries via phone and email
• Negotiate and monitor repayment arrangements in line with collection policies
• Process and check Council Tax refunds and account adjustments
• Liaise with external agencies such as DWP, employers and advice services regarding liability and recovery matters
• Work collaboratively with colleagues to support team KPIs and service targets

Essential Experience

• Previous experience working in a Local Authority Revenues or Council Tax team
• Strong understanding of Local Taxation legislation and Council Tax processes
• Experience using Revenues systems (e.g. Northgate, Capita, Civica or similar)
• Excellent customer service and communication skills
• Ability to manage a busy caseload and work independently in a remote environment

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.