Service Desk Administrator

Service Desk Administrator

Location: Woolwich , South East London

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The Company

An established HVAC and commercial heating specialist is seeking an office-based M&E Contract Support Coordinator to support its service and maintenance operations across Central London.

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Job Purpose

To provide administrative support to the service department coordinate engineers across there busy clients sites , including managing quotations, coordinating subcontractor works, and overseeing purchasing processes to ensure smooth day-to-day operations.

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Key Responsibilities

• Coordinating engineers diary for PPM visits
• Ensure all quotations are issued accurately and within required timeframes
• Coordinate with subcontractors and engineers to ensure works are quoted and delivered correctly
• Create and manage purchase orders for all site-related works
• Work closely with the Procurement Administrator for orders outside of site capabilities
• Ensure subcontractor compliance and schedule all quoted works with clients and management
• Complete all required client reports relating to the site
• Provide general administrative support as directed by management
• Handle incoming calls to the site office
• Communicate effectively with site engineers regarding reactive, quoted, and planned works to support scheduling and completion

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Skills & Qualifications

• Experience using job management systems
• Proficient in Microsoft Office
• Strong communication skills with the ability to liaise with suppliers and subcontractors
• Highly organised with a methodical approach to work
• Self-motivated with the ability to work independently
• Able to work closely with site engineers and Head Office teams

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Working Conditions & Package

• Salary: £25,000 – £30k per annum
• 20 days holiday + 8 bank holidays
• Company laptop and mobile phone provided
• Working hours: 8:00am – 5:00pm (including lunch break)